At Tripnetic Global Pvt. Ltd., customer satisfaction is very important to us. Our refund policy aims to be fair and transparent while accommodating the specific nature of travel services.
Refund Eligibility
Refunds are applicable only for bookings or services where cancellation or refund is permitted by the respective service supplier (airlines, hotels, transfers, etc.).
Non-refundable or partially refundable bookings as per supplier terms will not be eligible for a refund.
Services once partially used are not eligible for refunds on the unused portion unless specified otherwise by the supplier.
Cancellation by Customer
Customers requesting cancellations and refunds must do so through official communication channels provided by Tripnetic Global (email/support portal).
Refund requests must include booking references, payment details, and reasons for cancellation.
Refund amounts will be subject to the cancellation policies of the supplier and any applicable service fees charged by Tripnetic Global Pvt. Ltd.
Refunds may be withheld or reduced due to penalties, cancellation fees, or non-refundable deposits charged by the supplier.
Cancellation or Change by Supplier or Tripnetic Global
If the airline, hotel, or other service provider cancels or significantly alters the booking, Tripnetic Global will notify customers as soon as possible and offer alternatives or refund options.
Tripnetic reserves the right to modify bookings or cancel reservations for reasons including but not limited to safety, force majeure events, or non-compliance with booking terms.
Any refunds due will be processed promptly after credit is received from the supplier.
Refund Processing Time
Once a refund is approved, Tripnetic will initiate the refund process to the original mode of payment.
Refund processing times vary by payment method and bank but generally take 7 to 30 working days from approval.
Tripnetic is not responsible for delays caused by payment gateways, banks, or financial institutions.
No Show and Partial Use
No-shows (failure to avail the booked service on the scheduled date) are non-refundable.
Partial utilization of services does not entitle any refund unless explicitly permitted by the supplier.
Force Majeure and Exceptional Circumstances
In cases of force majeure (natural disasters, pandemics, government restrictions, strikes, etc.), refunds will be subject to the specific policies imposed by suppliers.
Tripnetic will make reasonable efforts to assist customers in securing refunds, credits, or rescheduling as applicable.
Refund Denials
Refund requests may be denied or reduced if documentation is incomplete, requests are delayed beyond policy timelines, or if the cancellation reasons do not comply with supplier policies.
Contact and Support
For refund requests or queries, customers should contact Tripnetic Global customer service at [care@tripneticglobal.com] or [+91 921-199-7448].
Please provide all relevant booking and payment details to expedite processing.
This Refund Policy is part of our Terms & Conditions. Tripnetic Global Pvt. Ltd. reserves the right to amend this policy from time to time. Please review it regularly.